Enhanced Security Tutorial:

  Quick, Easy Enrollment – An Overview

Our new security feature lets you create a personalized account security checkpoint -- with your own unique combination of a security image and a personal phrase. These security measures meet the guidelines recently mandated by the Federal Government to strengthen your Internet security.

Enhanced Security helps prevent ID theft and unauthorized access to your account in 2 important ways:

1. Displays your personal security image and personal phrase during login to confirm website validity:
   If you don't see your security image or personal phrase -- you're on a phony "phishing" site. Close the website and contact us immediately.
    
2. Allows you to register your computer(s) with us to help us recognize your computer during login.
   If we are unable to recognize your computer, we will display a challenge question that must be answered before login can continue.

To Enroll:  Completing the brief, 6-step enrollment process requires only a small investment of your time (10 minutes or less) but provides immediate, enduring security and peace of mind.

• Step 1: Enter your account ID and continue to the new "Password Page"
  .
• Step 2: Enter your password and choose “enroll now” or “enroll later”
   
• Step 3: Select your own Security Image - For more choices, click on a Category -- then "Refresh this List" until you find an image that you wish -- click on "Select"
   
• Step 4: Create your Personal Phrase- Delete the phrase in the box and create your own unique phrase.
   
• Step 5a: Select and answer three challenge questions.
   
• Step 5b: Register your computer.
  Note: Do not register a public computer or one at work that others use.  Instead, keep the computer unregistered and simply answer the security question when you sign on.
   

Step 1: Enter your account ID

 

Step 2: Choose to Enroll

Enter your password, select the “enroll now” option, and then click the “Login” button to continue.
If you select the “enroll later” option, you will bypass the Enhanced Security enrollment process and access your account information as usual. You will again be given the opportunity to enroll at your next login attempt (up to the cut-off date).

 

Step 3: Select Your Security Image

The “The Enrollment Process” page outlines the steps involved with Enhanced Security enrollment. Information found on this page is explained within this tutorial. Simply click “Continue” to move on.
 
The “Complete The Enrollment Process” page displays a randomly selected security image and a randomly generated personal phrase. We will first explain how to customize your security image, and then how to customize your personal phrase.

To personalize your security image, click the “change security image” link located below the security image.

 
You will be taken to the “Change Your Security Image” page. This page displays links to various image categories. You may click on your preferred category or view a collection of images from all categories by clicking the “all images” link.

 
Next, select an image by clicking on the “Select this image” link below the image of your choice. When you click the link, your chosen image will replace the previous image. The selected security image will be shown to you during future login attempts. In the event that your security image is not shown, you should immediately stop the login process and contact your credit union.

 
Note: When choosing a security image, be aware that images on any given page are displayed randomly from a bank of thousands of images. If you see an image you like, select it right away. If you logout without officially selecting the image, you may find that you have to hunt through pages of images to locate it later.

 

Step 4: Customize Your Personal Phrase

After you select your new security image, you will be taken back to the security image and personal phrase page. This page will now display the security image you chose.
 
To customize your personal phrase, move your cursor to the text box containing the randomly generated personal phrase.

Delete the phrase, and then type in a personal phrase of your own that will be easy for you to recognize later (use letters and numbers only - no symbols or punctuation marks.) Click the “Submit” button to set your security image and personal phrase and continue to the next page.


 


Step 5a: Select And Answer Your Challenge Questions

The final step of the enrollment process is broken in two – challenge questions and computer registration.

• Challenge questions provide us important information we can use to verify your identity if you need to reset your password online or if we need to increase authentication during your login process.
   
• Registration of your computer will help us to recognize you during future login attempts, which may allow you to bypass the challenge questions.

The challenge questions are displayed in three drop-down menus, each containing several challenge questions.
To open the drop-down menu, click on the downward-pointing arrow at the right of each window. Select one question from each of the drop-down menus and answer each in the space provided.
 

 

Step 5b: Register Your Computer

Before clicking the “enroll” button, you may register your computer with us. Registration is an important piece of Enhanced Security that allows our system to “recognize” login attempts from your computer. By choosing to register your computer, you may be able to bypass the additional authentication of answering a challenge question.

You should only register your personal computer. Do not register a computer housed in a public space such as a library or school. If you do not have a private, personal computer, you can still access your account, but will be required to answer one of your challenge questions at login.

The drop-down menu near the bottom of the page containing two choices:

1. “This is a public computer. Don’t register it.”
2. “This is a personal computer. Register it.”

Select the appropriate entry, and then complete the enrollment process by clicking the “Enroll” button.
 

If you have followed the steps outlined within this tutorial, then CONGRATULATIONS – You are now enrolled in Enhanced Security. Once completed, you will access your account summary as usual.

 
From time to time, you may be asked to provide one of the answers to your challenge questions. These answers offer an additional layer of authentication.

One circumstance in which you’ll always be required to answer a challenge question is when logging in from an unregistered computer. When challenged, you will enter the answer to the challenge question and select whether to register the computer.

You may register as many computers to your account as you’d like. You may also register multiple accounts on one computer.