Health Employees
Federal Credit Union
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FAQ & More

  1. How can I avoid excessive withdrawal fees and the monthly service charge on the savings and checking account?
     

  2. What are your loan requirements?  How do I qualify for a loan?
     

  3. What's the difference between "Payroll Direct" and regular "monthly"  loan payments?
     

  4. What is the difference between "payroll deduction" and "direct deposit"?
     

  5. Do you offer  "credit  cards"?  
     

  6.  Where else can I make deposits to my account?
     

  7.  What makes a credit union different than a bank?
     


How can I avoid the excessive withdrawal fee and the monthly service charge on the savings and checking account?
There are actually several ways.  The easiest is to make sure that you always maintain at least a $100.00 balance.   As long as you keep $100.00 in the account, you can make unlimited in-office withdrawals.  If, however, you make more than 4 withdrawals per quarter and your balance drops below $100.00 (even if it's only for a day)--you will automatically be assessed the $5.00 withdrawal fee for each additional withdrawal (over 4). 

The second way is to use an ATM for your withdrawals-- you get 4 in-office withdrawals per quarter and 2 free ATM withdrawals per month--that comes out to 10 free withdrawals per quarter.  If you need more than that--it would be cheaper to use the ATM machine with the $1.00 service charge than the $5.00 in-office excessive withdrawal fee.

The third way to avoid the fees is through your payroll deduction.   If you find that you have to consistently withdraw your payroll deduction right after it was deposited--then it might be to your advantage to reduce your payroll deduction to an amount you can afford to save.  Once your balance builds up to the $100.00--leave it there--and then you won't have to worry about the excessive withdrawal fee.

Why do we charge this fee?  A large group of our members completely withdraw each payroll deduction within a day or two after it is deposited.   This activity generates additional expenses which the rest of the membership would have to absorb (through higher loan rates and/or lower savings rates).  We felt that it was more appropriate for the expense to be covered by those who create it--and that's why we decided to use the fee. 
 

What's the difference between "Payroll Direct" and regular "monthly"  loan payments?
When a loan is paid through regular monthly payments--the loan portion of your payroll deduction is first placed into your savings account.  Then, on the monthly due date, the funds are transferred out of savings and applied to the loan.  Twice per year, we have months with three (3) paydays.  Those extra paydays are left in savings and are available for withdrawal.   If you prefer to have those extra savings deposits--then regular payroll deduction is the way to go.

If, however, you would prefer to have your "equivalent month payment" reduced by almost 8%, then Payroll Direct is definitely the way to go. With payroll direct, you are making 26 payments per year (equivalent to 13 monthly payments).  Therefore, the amount taken out per payday is less. 

For example, assume you borrow $10,000.00 for five years at 7.5% to buy a new car.  With regular payroll deduction,  your payment is $200.44 per month (or $100.22 per payday).  With Payroll Direct, your payment is only $92.35 per payday (compared to $100.22) or almost 8% less.  So, if your objective is to keep you monthly payment as low as possible, then payroll direct is definitely the way to go.


What is the difference between "payroll deduction" and "direct deposit"?
Payroll deduction
is when you sign up to have a specific amount taken out of each paycheck.  It is only a portion of your paycheck--not the entire check. Your payroll deduction is then distributed to one or more of your credit union accounts.  For example, you might split your payroll deposit between loans, a Christmas club, your spouse's or children's accounts, vacation club, etc.

Direct deposit, on the other hand, is when the balance of your paycheck is automatically deposited into your checking or savings account. 

Payroll deduction and direct deposit are not "either/or" options--you can have both--in fact, most members do.  They specify how much they want distributed between their different accounts (payroll deduction) and then have the balance of their check directly deposited to their credit union checking account.   For more information on our checking accounts--go to our
checking page.


What are your loan requirements?  How do I qualify for a loan?
In order to apply for a loan at the credit union, you must be a member of the credit union with at least $5.00 in savings (or sign up for payroll deduction)

In order to be approved for a loan, you must meet our lending criteria. We use a risk based lending system which is used to standardize our loan evaluation procedures to ensure fairness to all members (see the Risk Based Lending-Explained section on the
Signature Loan page).

Let's be realistic about our loan procedures.  Although the risk based lending program allows us to approve more loans than our "old" method--we can't (and don't) approve all loan requests. We have a responsibility to all our member--to lend their savings wisely (i.e.-avoid excessive loan losses).  In order to limit the credit union's losses from loan default--we must deny loans to members that have a high probability of defaulting on the repayment of that loan.  Although we would prefer to approve every members loan requests--it's just not realistic.  Some of our members will default on the repayment of their loans.  That's a fact of life.   Our goal is to limit those defaults to acceptable levels.  The borrowers who pose the greatest risk fall into two main categories:

  1. Borrowers who have had recent credit problems (within the past 3 years) with credit at other financial institutions through seriously delinquent accounts (90 days or more) and/or have defaulted in the repayment of the debt (collection accounts, charge-offs, repossessions, etc.).  Repaying the loan through payroll deduction cannot over-ride the potential risk because payroll deduction is not a guarantee of repayment--employees do leave employment, and when they do--the payroll deduction ends.

  2. Borrowers who have excessive debt and have been classified (by the national loan scoring system) as probable candidates for bankruptcy.  Bankruptcy (of people with good credit) is a very real problem in this nation--and it's growing rapidly.  In fact, it is now the single biggest risk to financial institutions.   Consumer debt has mushroomed.  Each year, the number of bankruptcy filings sets a new record--as it blasts through the previous year's record.  And this has been happening during a period of full employment and low interest rates.  What's going to happen when the next recession hits (and it will)?  It's a serious concern for all financial institutions. Our research has shown that the likelihood of bankruptcy significantly jumps when the debt ratio exceeds 45% (installment debt divided by gross monthly income). 

In order to limit our risk of loan default from the above statistically high risk borrowers, we have a base policy that states:  Any loan applicant who has a serious delinquency 90 day delinquency or worse (during the past 36 months) will automatically be denied a loan.  Furthermore, any applicant who has a debt to income ratio that is greater than 45% is also considered as an excessive risk to the credit union and their loan application will be denied. 

If your original request was denied--there still is hope.   Sometimes we are able to re-evaluate loan requests when the member provides additional collateral (through a co-signer or other form of collateral).  We are often able to approve "borderline" loan applicants who provide additional collateral.  We will do everything in our power to reduce the risk associated with your loan request. But as stated earlier--we have a responsibility to our other members to act within responsible lending guidelines.


Do you offer  "credit  cards"?
 We do not have a credit card program, nor do we plan to implement one in the near future--for several reasons:

First of all, as you are probably aware--the credit card market is saturated.  Every credit worthy member already has their fair share of credit cards.   And frankly, we don't have the resources or membership base to compete against the industry giants.  We would prefer to channel our available resources into products that conform with our goal:  to offer our members the best possible service at the best possible price.  Right now a credit card program would not conform with that objective.

The second reason is that we don't feel that it's a good time to enter this type of market.  As you are aware, consumer bankruptcy has skyrocketed--and this is the "good times".  Just imagine what's going to happen to bankruptcy filings if the stock market takes a nasty downturn (which it will) or we enter the next recession (which is coming)?  What market do you think is going to get hit the hardest?  The credit card market--right.   Credit card default could put a number of institutions out of business--we don't plan on being on of them.  We'll sit this one out until after the smoke clears.

We do have a "work around" though.  If you have your checking account with us, you can qualify for up to a $2000.00 line of credit--at rates that are probably much lower than what you are currently paying.  When you need funds, you either:

  •  Using Checks:  write a check and the funds are automatically transferred (to cover the exact amount of the check) or
     

  •  Using your Debit Card:  first make an advance transfer (from the loan to your checking) and then use your debit card to make the purchases.  

    • Note:  we can't make automatic transfers on the debit card so you are required to make the loan advance before you use those funds.

Where else can I make deposits to my account?
You may make deposits at any of our branch offices:  Albany Medical Center; Ellis Hospital; and/or St, Peter's Hospital during normal business hours. 

If you have an ATM card, you may also make deposits at Price Chopper.
Please note that there is a 2-day hold on all ATM deposits.

What makes a credit union different than a bank?
The biggest difference is in who we serve.   Credit unions are non-profit corporations that are owned and operated by their members and serve only their members.  Banks, however, are owned by their stockholders and that is who must be served-- first. 

What is it that stockholders want?  Higher stock prices through bigger profits--right! And how does the bank make those profits?  By charging their bank customers (not stockholders) higher fees and higher loan rates coupled with lower savings rates.  By their very nature, bank's must satisfy the desires of the stockholders or die--regardless of what that means to their customers. 

Credit unions, on the other hand, serve only their members.  What do owner/members want?  Lower loan rates, higher savings rates, and personalized service.   You are our owners.  If we're going to survive and prosper--it is your needs that must be met--not some outside investor. 
For additional details, see our "
About Us" page.

 

Your savings federally insured to at least $100,000
And backed by the full faith and credit of the United States Government

 
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